Patient.com’s new approach to personal health records gives patients the freedom to have a single app to help manage multiple health-related activities.
For starters, at a patient’s request, we set out to compile electronic health information (EHI) from a patient’s entire health team into one central location. We wanted to bring all EHI into a single app to improve the patient’s ease of access, use, and exchange with any health provider at any time, regardless of network or affiliation. For many patients, this provides relief from having to manage multiple patient portals or personal health records to try and access and manage their health care.
Next, we wanted to improve the ability of patients to keep track of and respond to upcoming appointments and complete pre-registration paperwork.
For those patients dealing with multiple health providers, it can be a daunting task to try and manage numerous appointments, calendars, and text messages. Patient.com stores all upcoming and previous appointments in one location, allowing patients to quickly review, confirm, or reschedule all within the app. And with one click, patients can complete pre-appointment paperwork on their own time before arriving for an appointment. If a patient needs to seek a new healthcare provider, they can tap into the app’s search for a provider feature, allowing them to select a provider and location that best meets their needs.
Furthermore, we recognized the challenges of navigating the maze of healthcare benefits and insurance.
Understanding insurance benefits and what the insurance carrier paid or denied can take numerous calls and hours of research. For these reasons, we also added the ability for patients to review cost estimates before receiving care and view post-care medical bills. Now, if a patient has an upcoming appointment, they can view their appointment information and any estimated procedure costs from this one app.
This is only the beginning.
We will continue to innovate and solve problems plaguing patients and providers alike. At Patient.com, we believe knowledge is power, and a more informed patient can better participate in their care.
We look forward to meeting you on this journey to helping people become better healthcare consumers.
April 5, 2021, was the deadline for regulated actors to comply with the federal rule on Interoperability, Information Blocking, mandated by The Office of the National Coordinator for Health Information Technology’s (ONC) 21st Century Cures Act (Cures Act). The Cures Act requires healthcare providers to share electronic health information with patients without delay or charge. Patients have the right to access, exchange, and use their electronic health information (EHI). At Patient.com, we believe the democratization of health data is critical to helping all people become better consumers of healthcare.
Learn more about the ONC Cures Act, Information Blocking, and Information Blocking Actors
Learn more about submitting an Information Blocking claim